Online Privacy Notice

Swensen’s® Online Privacy Notice 

Privacy Notice Highlights 

This Privacy Notice applies to customer information Swensen’s collects through this website (www.swensensicecream.com). Below are highlights of our personal information handling practices.

Information We Collect 

We collect your information from the following sources:

For example, we will request credit card and other identifying information to process a credit card transaction when you purchase a product through our website. We may also ask you for contact information in order to ship your product to you or the recipient that you designate. 

We receive personal information about you from other sources. For example, we will receive information from credit card processors regarding whether the credit card details you gave us have been accepted or declined. We will receive information from shipping companies regarding whether the product we shipped was delivered or was undeliverable. We may also acquire information about you from other promotional or marketing companies with whom you shared your information and whom you have allowed to provide information to us. 

How Do We Use Your Personal Information? 

We use your information to provide products and services and to manage our business operations. Some examples include:

  • to register your loyalty rewards account; 
  • to authenticate you when you log into your loyalty rewards account; 
  • to communicate with you about your requests; 
  • to administer contests and promotions that you participate in; 
  • to recommend or to offer you other products and services based on your inferred interests; 
  • to post your product reviews; 
  • to provide you with information on the closest stores to the location information provided to the store finder tool; 
  • to communicate with you regarding customer service issues and any product recalls or warranty service; and 
  • to protect the security or integrity of our websites and our business

Personalized Offers and Web Analytics 

We also automatically collect information when you visit our website in order to customize your experience. For example, we collect information about what site referred you to our website, your browser type, operating system type and version, language, and your Internet Protocol (“IP”) address. We also collect information about how you browse through our website, including logging the pages you visit and the amount of time you spend on certain pages. We use this information for a number of technical purposes to ensure that our pages load correctly in your browser, as well as to personalize our offers to you. We also use this information to improve our website. For example: 

Storage Outside of Canada 

Your personal information may be used or stored by us or our service providers and our corporate affiliates outside of Canada. We require that our service providers and our corporate affiliates safeguard your personal information. However, if your personal information is used or stored outside of Canada, it will also be subject to the laws of the country in which it is used or stored.

How Do You Make a Complaint? 

If you have questions or concerns about other personal information collected by us and would like assistance accessing that information, please contact our Chief Privacy Officer at privacyofficer@swensensicecream.com or (905) 479-8762.

How Do We Protect Your Personal Information? 

We take administrative, technical and physical measures to safeguard your personal information against unauthorized access, unauthorized disclosure, theft and misuse. This includes limiting access of employees to, and the use of, your personal information through the use of passwords and graduated levels of clearance. We do not publish all of our security measures online because this may reduce their effectiveness. We take physical precautions to ensure that the computer servers on which your personal information is stored and archived are secure and that access to such servers is protected. We educate our employees with respect to their obligations to protect your personal information. 

Although we take precautions against possible breaches of our security systems, no company can fully eliminate the risks of unauthorized access to your personal information and no website is completely secure. We cannot guarantee that unauthorized access, hacking, data loss or breaches of our security systems will never occur. Accordingly, you should not transmit personal information to us using our website if you consider that information to be sensitive.

Links to Third-Party Websites and Social Network Plug-Ins 

You may be able to access third-party websites through links available on our websites. You may also connect to social networks such as Facebook, Twitter, Instagram and YouTube. These links are provided for your convenience. We do not have any control over those third-party websites and we do not provide any guarantee that the privacy practices of the hosts of those websites meet our standards. Your use of such third-party websites is at your own risk and will be governed by the privacy policies of those websites and not by this Privacy Notice. Do not transmit personal information using those websites without reading the privacy policies governing those websites. 

You may create links between our website and social networking sites. If you do so, we may be able to publish updates about our products and services to your social network account through the links that you establish. You may terminate those links at any time by modifying your social network account. 

If you are logged into a social networking site when visiting our page, your visit to our website will be personalized based on your social networking profile. 

You may change the way social networking sites and our Sites interact by modifying your privacy settings in your social networking account. You can also log-out of your social networking account before visiting our website. For more information, please refer to your social networking site’s privacy policy, which governs your use of these social plug-in features.

Notice to Persons Outside of Canada 

This Privacy Notice is governed by the laws of Canada and applicable provincial law. By submitting personal information to us, you understand that your personal information will be subject to the laws of Canada and applicable provincial laws.

Swensen’s Canada Inc.  

January 24, 2017