AODA Customer Feedback

Procedure: 

Swensen’s® takes the position that the customer service and information offered by our company will be provided in a manner that respects the dignity and independence of persons with disabilities. Swensen’s® has a process designed to facilitate the collection and response to all customer feedback, including feedback related to the provisions of goods and service to customers with disabilities.  

Scope: 

This procedure applies to all Swensen’s® employees as well as any individuals or third party companies who are dealing with the public, or other third parties on behalf of Swensen’s®. 

Feedback Methods: 

The following methods are available to provide feedback to Swensen’s® on the provisions of foods and services to customers with disabilities: 

1. Email – aoda@swensensicecream.com
2. Telephone – (905) 479-8762 (Hours: Monday to Friday 9:00am to 5:00pm EST, voicemail available at all other times) 
3. Fax – (905) 479-5235 
4. In person at individual locations 
5. Mail to Head Office – 210 Shields Court, Markham, ON L3R 8V2 

Swensen’s® values the feedback it receives from customers, and all feedback will receive a response as quickly as possible, in the method requested by the customer.  

Swensen’s® will not disclose personal information of customers other than that which is required to address feedback and inquiries.